Outsourcing is here to stay. In a highly competitive business environment, companies need to stick to their core competencies and go for strategic outsourcing to reduce their costs and become more effective in their services to their customers. Outsourcing will be looked at as an essential business skill. A companies’ success in managing their outsourcing relationship will determine its business success. All organizations and departments, regardless of size, operate under similar constraints: control and reduce expenditures, enhance customer satisfaction, improve margins and increase revenues. In order to accomplish these basic, bottom-line endeavors, the enterprise must be able to accurately match budget. Estimating and maintaining the costs for IT infrastructure can be difficult. Due to either technological or human error, outages occur, and the downtime due to these outages translates into losses and potential budget and cost overruns. One of the most revealing value proposition, organizations that select outsourcing services gets, will be the ability to incorporate finitely predictable budgets, which is the highlight of the present study.
BPO as an effective HRM Strategy
